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HondaLink® Frequently Asked Questions

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TitleHondaLink® Frequently Asked Questions
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1. What is HondaLink®?

The HondaLink® application and enrollment service will provide you with an abundance of free or subscription services to connect your vehicle to your phone. It is available to download from the Apple iTunes® and Google Play™ stores for most 2013 and newer Honda vehicles.

2. Is my vehicle compatible with the HondaLink® app?

Compatibility will vary depending on the model and trim level of your Honda. To check your vehicle’s HondaLink® compatibility, click here and enter your VIN or select your vehicle’s year and model from the dropdown lists.

3. What features are available with HondaLink® for my vehicle?

Some of the basic features of HondaLink® will include a service and maintenance schedule, a Bluetooth® phone-pairing guide for your vehicle, fuel and driving range details, a parking reminder feature, and more. Select 2018+ Honda owners have the option of purchasing upgraded packages, with capabilities like remote engine start, stolen vehicle locator, remote door lock/unlock, and more. Charging features are included for the Honda Clarity line-up.

To view features and capabilities, click here and enter your VIN or select your year and model from the drop-down list.

4. How much does HondaLink® cost?

To view HondaLink® pricing, click here and enter your VIN or select your year and model from the dropdown lists. Pricing may vary depending on the package chosen.

5. How do I enroll in HondaLink®?

To begin enrollment, you will need to download the application to your Apple® or Android™ mobile device and create a HondaLink® account. Click here to sign in with your Honda ID and password to enroll in HondaLink® services. If you don’t yet have a Honda ID, you can create one here.

If you’d still like to learn more about HondaLink® features, compatibility and pricing, you can click here to enter the vehicle info you’d like to learn about.

6. How do I obtain, verify or update my PIN?

Contact HondaLink® at 1-855-508-2417 to verify and/or reset your PIN. For Clarity Plug-In Hybrid vehicles, please contact Honda’s In-Car Technology Support at 1-888-528-7876.

7. Why am I unable to log into my HondaLink® app?

Your email or password may be incorrect. Contact HondaLink® at 1-855-508-2417 to verify your email. If the email and password are correct, please contact Honda’s In-Car Technology Support at 1-888-528-7876 to have your password reset.

8. Why am I unable to view my remote features on the application?

Check compatibility using your VIN by clicking here. If compatible, please contact Honda’s In-Car Technology Support at 1-888-528-7876 for further assistance.

9. Why is my dashboard information blank or inaccurate?

Your mobile phone and vehicle must be paired via Bluetooth® and the Diagnostic & Location Data setting must be enabled in the vehicle. Refer to your vehicle’s Owner’s Guide for information on enabling this feature. To see an electronic copy of the Owner’s Guide, please click here and select your vehicle from the dropdown menu.

If the Diagnostic & Location Data setting is not enabled, the dashboard information will not update even if the Bluetooth® connection is established. If you’re still experiencing any issues, please contact Honda’s In-Car Technology Support at 1-888-528-7876.

10. Why is the recall notification still showing after I had the recall completed?

It may take up to 30 days after the recall is completed for the notification to disappear from the HondaLink® app. If you have any further questions regarding recall completion, please contact Honda’s Customer Support & Campaign Center at 1-888-234-2138.

11. When does my subscription for HondaLink® expire?

When you sign up for upgraded enrollment after purchasing your new Honda, you are given the option of a limited-time free trial period which begins on the vehicle’s original sale date. You can confirm your HondaLink® subscription status and its expiration date directly on the HondaLink® application.

12. Who can I speak to about my HondaLink® subscription?

For assistance with enrollment, reimbursement, or cancellation, please contact HondaLink® Subscription Services, available 24/7 at 1-855-508-2417. Owners can also press the LINK button in their vehicle (if equipped) to connect with the Subscription Services team.

 

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